ISSA WSSF 2025
September 29 to October 3, 2025, Kuala Lumpur, Malesia
The World Social Security Forum (WSSF 2025) was organized by the International Social Security Association (ISSA), It was hosted by the Social Security Organisation (PERKESO) and the Employees Provident Fund (EPF), with support from the Retirement Fund (Incorporated) (KWAP) and the Implementation Coordination Unit, Prime Minister’s Department (ICU JPM) as the secretariat of the Malaysia Social Protection Council (MySPC).
The World Forum is the most important international event in social security. It will gather more than 2.000 participants from over 137 countries, including ministers, CEOs, senior executives, experts and international organizations.
What did Micemedia provide
Prior to the event we delivered high-impact preparation that gave the organiser peace of mind, reduced risks and ensured a flawless event launch:
- Strategic and technical solutions: Guiding key decisions early on, positioning the event for success and preventing avoidable issues later in the process.
- WIFI consulting: Securing a fast, reliable network foundation so every digital touchpoint — from the event app to Slido — could perform without interruptions.
- Cross-team coordination with ISSA: Bringing alignment, clarity and momentum across multiple departments, ensuring everyone moved in the same direction from day one.
- Supplier coordination (event app & interactive tools): Managing all technical partners to guarantee seamless integrations and eliminate the organiser’s coordination burden.
- Content creation and updates in four languages: Delivering polished, accurate and ready-to-use content that strengthened communication and saved the organiser countless hours.
- Interactive feature integration (Slido): Setting up engagement tools in advance to boost participant interaction and deliver valuable insights from the very first session.
During the event we provided onsite support that directly increased efficiency, clarity and delegate satisfaction:
- Real-time programme updates: Immediate adjustments to sessions, speakers and logistics ensured that delegates always had the latest information and never missed key content.
- App performance monitoring: Continuous oversight guaranteed a smooth, reliable user experience and prevented technical issues before they could impact the event.
- Targeted push notifications: Highly focused updates enabled quicker decision-making, better flow between sessions and higher engagement from specific delegate groups.
- Interactive surveys: Professionally set-up Slido surveys for tutorials and workshops delivered valuable instant insights and improved session quality.
- Helpdesk management: Multilingual support in four languages reduced confusion, improved accessibility and ensured every delegate felt assisted.
- Logistical support: On-the-ground coordination helped minimise delays and kept operations running smoothly.
The result of working with Micemedia
High engagement and easy access: Delegates could quickly navigate programme content, receive real-time updates, and connect with each other.
A reduced workload for the organiser: Thanks to the broad experience of the Micemedia team in working with a wide range of organisers, suppliers, cultures and teams, we were able to take substantial pressure off the host organisation.
End-to-end event expertise: Not only through our onsite staff, but also through our office team, who were ready to support with any functional or technical challenges that arose.
For any event, anywhere in the world
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